Professional Autonomy in Video Relay Service Interpreting

Autor/a: ALLEY, Erica
Año: 2019
Editorial: Washington D. C.: Gallaudet University Press, 2019
Colección: Studies in Interpretation Series; 17
Tipo de código: ISBN
Código: 978-1-944838-45-4
Soporte: Papel


Traducción e Interpretación, Medios de comunicación y acceso a la información » Nuevas Tecnologías


Video relay service (VRS) is a federally funded service that provides telecommunications access for deaf people. It is also a for-profit industry with guidelines that may limit the autonomy of the sign language interpreters who work in VRS settings. In this volume, Erica Alley examines how VRS interpreters, or “Communication Assistants,” exercise professional autonomy despite the constraints that arise from rules and regulations established by federal agencies and corporate entities. Through interviews with VRS interpreters, Alley reveals the balance they must achieve in providing effective customer service while meeting the quantitative measures of success imposed by their employer in a highly structured call center environment.