Consumers and service effectiveness in interpreting work: A practice profession perspective

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This chapter addresses the questions: Where do interpreters learn to deal with limited consumer perceptions of interpreting and the burdens they impose on effective work? More generally, where do interpreters develop competency in addressing the situational and human factors that influence their professional practice, apart from the technical knowledge and skills they learn in the areas of language, culture, and ethics? It discusses the consequences for effective service delivery to consumers as well as interpreter education.

En: Marschark, M., Peterson, R. y Winston, E. (eds.), Sign Language Interpreting and Interpreter Education: Directions for Research and Practice.

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